Privacy Policy and Cookies
Notice – Change to
Data Protection Law, GDPR
This Privacy Notice
describes how E.P. Barrus Ltd protects and makes use of the personal
information you provide to the company when you use this website. The Privacy
Policy has been updated to reflect your new and enhanced rights and to update
how we process your personal data.
You should read
through this Privacy Notice to fully understand the basis upon which we collect
your personal data, how we use it, where we store it and to whom it is
disclosed.
This privacy policy
is under regular review and we will place any updates on this web page. This
privacy policy was last updated on 22nd October 2018.
Our Commitment
E.P. Barrus Ltd. is
committed to protecting your personal data and right to privacy. We will always
keep your personal data safe and comply with applicable data protection
legislation in place from time to time.
Questions regarding
this Privacy Policy should be directed to: [email protected]
Your rights/ Your
right to know
By law, you have a
number of rights when it comes to your personal data.
Rights - What does
this mean?
1. The right to be informed
You have the right
to be provided with clear, transparent and easily understandable information
about how we use your personal data and your rights. This is why we’re
providing you with the information in this Notice.
2. The right of access
You have the right
to obtain access to your personal data (if we’re processing it), and certain
other information (similar to that provided in this Privacy Notice).
This is so you’re
aware and can check that we’re using your personal data in accordance with data
protection law.
3. The right to
rectification
You are entitled to
have your personal data corrected if it’s inaccurate or incomplete.
4. The right to
erasure / Right to be forgotten
This is also known
as ‘the right to be forgotten’ and, in simple terms, enables you to request the
deletion or removal of your personal data where there’s no compelling reason
for us to keep using it. This is not a general right to erasure; there
are exceptions.
5. The right to
restrict processing
You have rights to
‘block’ or suppress further use of your personal data. When processing is
restricted, we can still store your personal data, but may not use it further.
We keep lists of people who have asked for further use of their personal data
to be ‘blocked’ to make sure the restriction is respected in future.
6. The right to data
portability
You have rights to
obtain and reuse your personal data for your own purposes across different
services. For example, if you decide to switch to a new provider, this enables
you to move, copy or transfer your information easily between our IT systems
and theirs safely and securely, without affecting its usability.
7. The right to object
to processing
You have the right
to object to processing for direct marketing (which we do only with your consent)
and also to processing which is carried out for the purposes of our legitimate
interests.
8. The right to lodge
a complaint
You have the right
to lodge a complaint about the way we handle or process your personal data.
9. The right to
withdraw consent
If you have given
your consent to anything we do with your personal data, you have the right to
withdraw your consent at any time (although if you do so, it does not mean that
anything we have done with your personal data with your consent up to that point
is unlawful). This includes your right to withdraw consent to us using your
personal data for marketing purposes.
Your Right to
know
You have the right to know if we have any data stored on you from previous enquiries, product orders and any marketing communications. Should you wish to find out if we have any data stored on you and/or remove any data related to your contact information from our database please send an email to [email protected] or write to us at E. P. Barrus Ltd, Glen Way, Launton Road, Bicester, Oxfordshire, OX26 4UR and include your full name and postal address.
We will respond
to your request within 30 days.
Lawful basis for
processing data
Under the
GDPR (General Data Protection Regulation) we control and/or process any
personal information about you electronically using either of the following
lawful basis:
·
Consent – The Company will ensure that consent for personal data held
will always be freely given, specific, informed and unambiguous. There will be
a positive opt-in and consent will not be inferred from silence, pre-ticked
boxes or inactivity.
·
Legitimate interest – The Company have legitimate reason to keep your
data for business purposes.
You have the ‘right
to be forgotten’ at any time – refer to ‘Your Rights’ section of our Privacy
Policy.
What data do
we collect about you
We collect
information on our website users in several ways, including through cookies,
registration and emails sent to us via our website. Our information collection
includes the following:
·
We require registering users of our website and owners registering their
products online to provide us with a name, telephone number, email address (if
they have one) and postal address
·
If you purchase a product through our website we will require you to
provide us with the above information plus your payment and delivery details
·
Social Media – you may give us information when you participate in
discussion boards or other social media functions on our website or other
associated social media accounts
·
You may decide to register for a newsletter which will require you to
provide us with a name and email address
·
Your enquiry/message
·
Demographic information, such as postcode
·
Website usage data
·
Google Analytics
·
IP address (this also helps us block repeated spam)
We may also capture
your data at one of our product related shows and events, by information you provide
during account set-up or directly to the sales team.
How we use your
data
·
If you purchase a product through our website, we will require you to
provide us with the above information plus your payment and delivery details to
process your order and manage your account.
·
If you send us email messages, you will automatically provide us with
your electronic mail address, as well as any other personally identifiable
information you include in the text of your message.
·
We collect and store from all visitors to our website, whether they
actively provide us with information or merely browse our website, the
internet protocol (IP) address of the computer they are using, the browser
software they use and their operating system, the date and time they access our
website, the internet address of the website from which they linked directly to
our website. We use this type of information to track website usage, to measure
the number of visitors to the different sections of our website and to help us
make our website more useful.
·
We may perform statistical analyses of user behaviour such as Google
Analytics to measure:
·
The pages you visit on the site
·
How long you spend on each website page
·
What you click on while you are visiting the page
We don’t’ collect
or store your personal information (for example your name and address) unless
you have actively passed it on to us, so this information can’t be used to
identify who you are. It is used to measure relative consumer interest in the
various area of our website.
·
Like most internet websites, we use “cookies,” small files that websites
use to store information on your computer. See our Cookie
Policy.
·
Newsletters. You will have a double opt-in option in order to receive
marketing communications from us, including our monthly newsletter.
Unless you have
doubled opted-in, we will not add you to our mailing list. We use an email
service provider to process your data. Please contact us if you require
their data handling and protection practices.
With whom do we
share the information we collect?
We share personally
identifiable information with companies who are acting as our agents (as long
as they agree to use the information for the legitimate business purposes
specified by E. P. Barrus Ltd). Our agents include, for example, specialist
dealers whom we use to deliver and install our products. We use third parties
to fulfil and deliver products to you who require access to your personal
information to be able to perform their functions. We may also share personally
identifiable information if you have given us permission to do so. We will
share your personally identifiable information if required by law to do so. We
may disclose statistical information to third parties in aggregate form without
revealing any personal details about our users (for example, 50% of our
customers buy product parts online). We will not reveal your personal identity
in connection with the disclosure of such information.
Links to third
party websites
As a service to
you, we may provide links to websites operated and controlled by third parties.
Those third parties have their own information collection practices. We are not
responsible for their information collection practices or for the content of
their sites. We encourage you to review carefully the privacy policies of all
websites, including those websites which can be accessed from this site.
What kind of
security is used to protect your information? (How we store your data)
When you consent to
filling in the enquiry form or order your data is stored on the websites
database and also emailed to the admin email associated with that form.
All information
about you that we store on our web server is in secure databases protected
through a variety of technical access controls temporarily stored in cookies on
your computer. The cookies that we use are removed when you shut down your web
browser and cannot be seen by any other website. We may also use cookies to
track users as they travel through our website - for instance, we might use
cookies to count the total number of unique users who are accessing the website
over a particular period of time.
All websites owned
and operated by E.P. Barrus Ltd. are Hyper Text Transfer Protocol Secure
(HTTPS) which means all communications between your browser and the website are
encrypted.
As part of the
online payment process we use an external payment provider and all
communications between our servers and the external payment provider pass over
an encrypted connection using SSL (Secure Sockets Layer).
Data Breaches
We will report any
unlawful data breach of this website’s database or the database(s) of any of
our third party data processors to any and all relevant persons and authorities
within 72 hours of the breach if it is apparent that personal data stored in an
identifiable manner has been stolen.
How long we keep
your data for?
We will keep your
personal data for as long as you continue to interact with us. If we do not
have any interaction with you for two years, we will attempt to contact you to
review your data. If we do not hear from you (or if you tell us, at any time,
that you wish your data to be removed) then we will delete your personal data
from our records.
What are cookies?
Cookies are small
text files stored on your computer when you visit certain web pages. To order
products from our e-commerce sites, you need to have cookies enabled. To learn
more about managing cookies see the section on Managing Cookies. If you don't
wish to enable cookies you will still be able to browse the site for research
purposes.
Cookies will not do
any harm to your computer. The cookies that we use are removed when you shut
down your web browser and cannot be seen by any other website. We may also use
cookies to track users as they travel through our website – for instance, we
might use cookies to count the total number of unique users who are accessing
the website over a particular period of time.
If you would prefer
to restrict, block or delete cookies from our e-commerce sites, or any other
website, you can use your browser to do this. See 'Managing Cookies'.
These are the main
cookies that are used on this site and what they are used for: Google
Analytics: We may collect information about your computer, including your IP
address, operating system and browser type for system administration and in
order to create reports. This is statistical data about our users.
Managing cookies?
If you don't wish
to enable cookies, you will still be able to use the site. However, your
shopping experience on the site will be limited to browsing and researching;
you will not be able to purchase products from the site.
To enable cookies If you're not
sure of the type and version of web browser you use to access the Internet: For
PCs: click on 'Help' at the top of your browser window and select the 'About'
option For Macs: with the browser window open, click on the Apple menu and
select the 'About' option How to check cookies are enabled for PCs
Google Chrome
1. Click on 'Tools' at
the top of your browser window and select Options 2. Click the 'Under the
Hood' tab, locate the 'Privacy' section, and select the 'Content settings'
button 3. Now select 'Allow local data to be set'
Microsoft Internet
Explorer
1. Click on 'Tools' at
the top of your browser window and select 'Internet options' , then click on
the 'Privacy' tab
2. Ensure that your
Privacy level is set to Medium or below, which will enable cookies in your
browser
3. Settings above
Medium will disable cookies
Mozilla Firefox
1. Click on 'Tools' at
the top of your browser window and select Options
2. Then select the
Privacy icon
3. Click on Cookies,
then select 'allow sites to set cookies'
Safari
1. Click on the Cog
icon at the top of your browser window and select the 'Preferences'
option
2. Click on
'Security', check the option that says 'Block third-party and advertising
cookies'
3. Click 'Save'
How to check cookies
are enabled for Macs Microsoft Internet
1. Click on 'Explorer'
at the top of your browser window and select 'Preferences' options
2. Scroll down until
you see 'Cookies' under Receiving Files
3. Select the 'Never
Ask' option
Safari on OSX
1. Click on 'Safari'
at the top of your browser window and select the 'Preferences' option
2. Click on 'Security'
then 'Accept cookies'
3. Select the 'Only
from site you navigate to'
Mozilla and
Netscape on OSX
1. Click on 'Mozilla'
or 'Netscape' at the top of your browser window and select the 'Preferences'
option
2. Scroll down until
you see cookies under 'Privacy & Security'
3. Select 'Enable
cookies for the originating web site only'
Opera
1. Click on 'Menu' at
the top of your browser window and select 'Settings'
2. Then select
'Preferences', select the 'Advanced' tab
3. Then select 'Accept
cookies' option
For further
information visit www.allaboutcookies.org.